To review: A device or computer can have multiple PasswordWallet documents. Each document contains multiple entries.

1. You can have multiple files on your iPhone. You can see them and their names in PW -> Manage Files. They are all "Syncable".
2. You can have multiple files on your Mac. They can be /anywhere/ on your computer. PasswordWallet doesn't know which can sync and which can't. Or even if they exist. (It doesn't scan your hard drive.) So the files that are syncable are in a list in Preferences -> Network synchronization.
3. When you sync, if a file is found on the remote, PW tries to match it up by name with files in the preferences list. During sync:
   • If it can't find one it copies it down to HOME/Documents/PasswordWallet.
   • If it can find one it uses the found for sync.

We recommend version 4.6 for all synchronization. 4.6 should exist on both iPhone and Mac sides. These versions are free upgrades from the previous versions.

Unfortunately Apple does not allow third party developers to sync their data over the USB cable. So you can just un-plug it. All synchronization of PasswordWallet data is done over your WiFi network. (If you don't have a WiFi network you cannot sync.)

Your iPhone will be connected via WiFi. Your Mac can be connected by ethernet cable or WiFi.

As of version 4.6 for iOS, you can move data between your computer and device by USB through iTunes. It can be a little cumbersome though.

Restart your WiFi. Seriously.

Upgrade to 4.6.

To fix the problem, do the following:

1. On the Mac, go to the "Edit" menu → "Find" → "Delete Duplicates".
2. Delete files from your sync servers (MobileMe, DropBox, etc) and your device.
3. Resync.

On Mac OS X 10.5 and 10.6, you can turn off your software firewall here:

System Settings → Security → Firewall → Allow all incoming connections.

1. Run "PW" on the iPhone/iPad/iPod touch
2. Tap "Backup & Restore".
3. Follow the instructions on-screen to move your data from your computer to your device.

Even with a firewall enabled, sometimes two devices on a network can "see" each other, but can't communicate.

To be sure your firewall is off, both in Mac OS X and your router. See: Disabling your firewall.

If your passwords do match, you shouldn't get this error. So verify the following:

1. That you are indeed syncing the files you intend to, and not a file in a different folder by the same name. (This alternate file may have a different password.)
2. That you are not using your keychain password on the device, but the actual password for the PasswordWallet document.

1. Be extra sure the capitalization of the files is the same. A file named "MyPasswords" does not equal "mypasswords".
2. Also check the file extensions. File extensions are the parts of the file name after the "." character. On the Mac Get Info on your file to be sure it has an extension that matches the iPhone. (The Finder does not always display extensions on a Mac!) And on the iPhone jump in to the rename screen to see the extension, if there is one.

You have a network problem. For some reason your router, your wireless network, or both, are preventing your two devices from seeing each other over your network. Check the following:

1. Just in case, restart your iPhone by holding down the power button for a few seconds.
2. Many users have had success after restarting their router or base stations. Just unplug and replug it.
3. Be sure your Mac and iPhone have IP addresses on the same subnet: e.g.: 192.168.2.x, where the first three numbers are the same on your iPhone and Mac.
4. If all else fails, some users have had good luck setting up a Computer-to-Computer network through the Network control panel. A computer to computer network can be created from your WiFi icon on your menubar "Create network". Your computer will then show up in your iPhone's WiFi settings. This is detailed in Mac Help.

Odd device names are indicative that the discovery mechanism PasswordWallet uses between Mac and iPhone (called Bonjour) has gone to lunch.

One possible way to fix this is to rename your iPhone in iTunes to something simple. Try to avoid special unicode characters like ø.

After completing the above step, reboot all of the computers, devices and routers on your network, including your iPhone (hold down its power button for a few seconds.)

1. Be sure you're running PasswordWallet 4.4 or later for Mac OS X.
2. Be sure PasswordWallet 4.4 is running on your Mac.
3. Be sure "Enable network synchronization" is turned on in the Synchronization Setup window.
4. If these are all correct, then you have a network problem. Be sure your firewall is off, both in Mac OS X and your router. See: Disabling your firewall.

1. Be sure PasswordWallet on the iPhone is on the Synchronization screen.
2. Be sure "Enable network synchronization" is turned on in the Synchronization Setup window in PasswordWallet for Mac OS X.
3. If these are all correct, then you have a network problem. Be sure your firewall is off, both in Mac OS X and your router. See: Disabling your firewall.

1. Clear all pairings on the iPhone from the Synchronize screen.
2. Clear all items from step 2 in Synchronization Setup on the mac by pushing the "-" button on all lines.
3. Add your iPhone in step 1.
4. Add the file you want to copy to the iPhone in step 2.
5. On the iPhone, push "Synchronize" and select your mac.