This support page provides answers to frequently
asked support questions, important notices, and contact information. A
quick scan of the contents of these pages could save you years of
frustration. Well maybe not that much, but they're still worth a look.
Oct. 17, 2011: I updated to iOS 5 and it forgot my files!
On the iPhone check inside "PW" → "Manage Files" to make sure you're opening the file you think you are.
Jul. 15, 2011: My iPhone Data is Gone!
Don't panic! iTunes/AppStore updaters sometimes gets confused. Do this:
1. Run the PasswordWallet Backup Extractor as soon as possible.
2. Use "Backup and Restore" in PasswordWallet on the iPhone to pull your data back in.
3. Select the file you've restored in "Manage Files" in PasswordWallet on the iPhone.
Updating in some versions of iOS from inside the AppStore can have this problem. Always back up your data by pushing "Backup & Restore" right on the main screen of PW on your device.
Jul. 15, 2011 PasswordWallet 4.6 Requirements
PasswordWallet 4.6 for Mac requires PasswordWallet 4.6 for iPhone for Sync. And vise-versa. :-)
Synchronization and Export FAQs:
Sales Support: Whether purchasing, upgrading or registering our products:
(Keeping '[s3sales]' in the subject will help keep your message away from our spam filters.)
Technical Support: Whether downloading, installing or using our products:
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Please check individual product pages for web based, on-line manuals.
Manuals may also be found within (1) the downloaded archives and/or (2) within each product's ReadMe file.